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FAQ

Q: Do you ship internationally?
A: We sure do! Just select the country you’d like to ship to when filling out the “ship to” form at check out. Be sure to check with your local customs office about rules and regulations such as duties that may apply to your order, as we are not responsible for additional fees. 

Q: Do you make custom stamps?
A: At this time we are not able to make custom stamps but thanks so much for asking! We think carving custom stamps is super cool and fun. Try it yourself by ordering our Carve-A- Stamp Kit. This kit contains all the materials and instructions for you to create a stamp with any image you like! 

Q: What's up with those ink pads?
A: Our all-purpose ink pads are not just any old dye-based ink pads. Made following strict quality and safety standards, they are permanent on paper, fabric, wood and more! The only thing the ink pads aren't good for is ingesting! They taste terrible.

Our mini Chroma ink pads are archival and made with pigment ink for stamping exclusively on paper with crisp details and bright hues.

Q: How do I heat set my stamped fabric?
A: For best results use on cotton, linen or other natural fiber. Use a fabric with a tight weave for detailed stamps. Set iron to appropriate fabric setting and press (without steam) for 10 seconds or put on high heat in dryer for 15 min. Always test first on fabrics. We use muslin, tea towels, t-shirts and canvas totes all the time with super results.

Q: I want to use your ink pads on glass/clay/wood/etc? How do I do that?
A: Ink up your stamp and press it onto your preferred surface, as you would if stamping on paper. The trick is to heat set it to make it permanent. You can use a heat gun or hair dryer on low to dry the inked area. After a few passes with dryer let the surface cool and you should be good to go!

Q: Do you have allow people to use Yellow Owl Workshop rubber stamps to create goods to be sold or have an "Angel Policy"?
A: We do not currently grant usage of our stamps to create goods to be sold. Please use our 
stamps for fun, non-commercial uses only.

Q: Can I come visit your studio?
A: While we are humbled by the interest, our studio is not open to the public right now. We are hard at work listening to podcasts and making stamps!

Q: Where is my order?
A: All orders are filled 1-3 days after receipt. Domestic orders are shipped via USPS Priority and generally take 3 days to arrive after shipping. 

International orders are shipped USPS First Class and usually take 7-21 days. More information regarding shipping can be found here.

Q: Where can I find a store in my neighborhood that sells YOW?
A: Yellow Owl Workshop goods are available in countless stores across the country as well as in many international and online stores. Check out our "Stockists" page to find a retailer near you that offers YOW products.

Q: Do you offer gift-wrapping?
A: Unfortunately, we do not offer gift wrapping. We do offer the option of including a personalized note with your gift purchase, though. 

Q: Do you charge sales tax?
A: California residents will have sales tax automatically added to their orders. No sales tax will be applied to orders shipped to addresses outside of California.

Q: What kind of payment do you take?
A: You can purchase our products through our online store. We accept credit card payments using VISA, Mastercard, and American Express. All order information is protected using SSL technology and is encrypted when transmitted through our website. Alternatively, we can also take your order over the phone. Call us at 415.282.2025 between the hours of 10am and 5pm PST Monday - Friday.

Q: The product I want to order is out of stock.
A: We do our best to keep all items on our website in stock but there may be times when an item is unavailable. If something you wish to order is out of stock, please shoot us an email letting us know what product you are interested in purchasing and we'll reply to you with the approximate date the item is expected back in stock.

Frequently Asked Questions

We aim for 100% satisfaction for everyone and, if for any reason you aren't satisfied, just send the item on back. We have a no-questions-asked 30-day free return policy for items purchased on our website. Simply contact us to start your return and make sure you ship it back by the end of the 30-day return window. Please read the return policy here.

We stand by our stuff but, hey, mistakes happen! Your jewelry is under warranty for any manufacturing defects (in material or workmanship) for a period of 12 months from the date of purchase. Get the skinny here.

You can purchase our products through our online store. We accept all major credit cards such as VISA, Mastercard, and American Express. We also accept various web payments like Apple Pay, Google Pay and Venmo. Occasionally some web payment types become unavailable. Please view the payment icons at the footer of this page for a current list.All order information is protected using SSL technology and is encrypted when transmitted through our website. Alternatively, we can also take your order over the phone. Please call us between the hours of 10am and 5pm PST Monday - Friday.

At this point we only have this virtual store. Right now we aren't able to have any visitors to our studio.

You betcha! We have partnered with the coolest stores around, and you might be next. Head here for more details, including an invite to join us on Faire.

Heck yes! We love to send secret sales and exclusive info to our Pen Pals. Just scroll down to the bottom of the screen to sign up!

We offer discounts for those that purchase more than 50 or more units of a single item. Please fill out this form and we will sends you loads of stuff!

A limit of one (1) discount may be applied to each order. Free shipping is applied after discount.  If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discount. Yellow Owl has the right to hold and or cancel orders that use more than one discount code.

Not at this time, sorry.

We sure do!* Just select the country you’d like to ship to when filling out the “ship to” form at check out. Be sure to check with your local customs office about rules and regulations such as duties that may apply to your order, as we are not responsible for additional fees. 

*At this time we do not ship to the UK, due to the strain Brexit tax laws puts on our small business.

California residents will have sales tax automatically added to their orders. No sales tax will be applied to orders shipped to addresses outside of California.

We will try! We should be able to cancel all orders that haven't shipped yet. Please contact us or email info@yellowowlworkshop.com to see if your order is eligible for cancellation.

See complete shipping info here.

We offer easy hassle-free returns! See here for complete info.

Stamping

For best results use on cotton, linen or other natural fiber. Use a fabric with a tight weave for detailed stamps. Set iron to appropriate fabric setting and press (without steam) for 10 seconds or put on high heat in dryer for 15 min. Always test first on fabrics. We use muslin, tea towels, t-shirts and canvas totes all the time with super results.

Ink up your stamp and press it onto your preferred surface, as you would if stamping on paper. The trick is to heat set it to make it permanent. You can use a heat gun or hair dryer on low to dry the inked area. After a few passes with dryer let the surface cool and you should be good to go!

At this time we are not able to make custom stamps but thanks so much for asking! We think carving custom stamps is super cool and fun. Try it yourself by ordering our Carve-A- Stamp Kit. This kit contains all the materials and instructions for you to create a stamp with any image you like! 

Our all-purpose ink pads are not just any old dye-based ink pads. Made following strict quality and safety standards, they are permanent on paper, fabric, wood and more! The only thing the ink pads aren't good for is ingesting! They taste terrible.

Our mini Chroma ink pads are archival and made with pigment ink for stamping exclusively on paper with crisp details and bright hues.

We do not currently grant usage of our stamps to create goods to be sold. Please use our stamps for fun, non-commercial uses only.

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