We aim for 100% satisfaction for everyone and, if for any reason you aren't satisfied, just send the item on back. We have a no-questions-asked 30-day free return policy for items purchased on our website. Simply contact us to start your return and make sure you ship it back by the end of the 30-day return window. Please read the return policy here.
Q: Do you ship internationally?
A: We sure do! Just select the country you’d like to ship to when filling out the “ship to” form at check out. Be sure to check with your local customs office about rules and regulations such as duties that may apply to your order, as we are not responsible for additional fees.
Q: Do you make custom stamps?
A: At this time we are not able to make custom stamps but thanks so much for asking! We think carving custom stamps is super cool and fun. Try it yourself by ordering our Carve-A- Stamp Kit. This kit contains all the materials and instructions for you to create a stamp with any image you like!
Q: What's up with those ink pads?
A: Our all-purpose ink pads are not just any old dye-based ink pads. Made following strict quality and safety standards, they are permanent on paper, fabric, wood and more! The only thing the ink pads aren't good for is ingesting! They taste terrible.
Our mini Chroma ink pads are archival and made with pigment ink for stamping exclusively on paper with crisp details and bright hues.
Q: How do I heat set my stamped fabric?
A: For best results use on cotton, linen or other natural fiber. Use a fabric with a tight weave for detailed stamps. Set iron to appropriate fabric setting and press (without steam) for 10 seconds or put on high heat in dryer for 15 min. Always test first on fabrics. We use muslin, tea towels, t-shirts and canvas totes all the time with super results.
Q: I want to use your ink pads on glass/clay/wood/etc? How do I do that?
A: Ink up your stamp and press it onto your preferred surface, as you would if stamping on paper. The trick is to heat set it to make it permanent. You can use a heat gun or hair dryer on low to dry the inked area. After a few passes with dryer let the surface cool and you should be good to go!
Q: Do you have allow people to use Yellow Owl Workshop rubber stamps to create goods to be sold or have an "Angel Policy"?
A: We do not currently grant usage of our stamps to create goods to be sold. Please use our stamps for fun, non-commercial uses only.
Q: Can I come visit your studio?
A: While we are humbled by the interest, our studio is not open to the public right now. We are hard at work listening to podcasts and making stamps!
Q: Where is my order?
A: All orders are filled 1-3 days after receipt. Domestic orders are shipped via USPS Priority and generally take 3 days to arrive after shipping.
International orders are shipped USPS First Class and usually take 7-21 days. More information regarding shipping can be found here.
Q: Where can I find a store in my neighborhood that sells YOW?
A: Yellow Owl Workshop goods are available in countless stores across the country as well as in many international and online stores. Check out our "Stockists" page to find a retailer near you that offers YOW products.
Q: Do you offer gift-wrapping?
A: Unfortunately, we do not offer gift wrapping. We do offer the option of including a personalized note with your gift purchase, though.
Q: Do you charge sales tax?
A: California residents will have sales tax automatically added to their orders. No sales tax will be applied to orders shipped to addresses outside of California.
Q: What kind of payment do you take?
A: You can purchase our products through our online store. We accept credit card payments using VISA, Mastercard, and American Express. All order information is protected using SSL technology and is encrypted when transmitted through our website. Alternatively, we can also take your order over the phone. Call us at 415.282.2025 between the hours of 10am and 5pm PST Monday - Friday.
Q: The product I want to order is out of stock.
A: We do our best to keep all items on our website in stock but there may be times when an item is unavailable. If something you wish to order is out of stock, please shoot us an email letting us know what product you are interested in purchasing and we'll reply to you with the approximate date the item is expected back in stock.