Shopping Cart

Wholesale FAQ

ORDERS & PAYMENT

If you're already a wholesaler please login to review and download our latest wholesale catalogs or to place your orders.

$200.00 minimum opening order $100.00 re-orders

New shops must first submit a New Account Inquiry Form to obtain login information for the wholesale section of our website.

Once approved, orders can be placed through our wholesale website. Orders can also be placed by phone, fax or email.

Phone: (415) 282-2025
Fax: (415) 946-3331
Email:
orders@yellowowlworkshop.com

Credit Card Terms
We accept Visa, MasterCard and American Express, or PayPal. We require pre-payment on all opening orders. All payments will be processed at the time order is shipped.

Net 30 Terms
Available upon approval, for established customers. Net 30 customers must maintain a yearly purchase balance of $500 to remain on terms. Late paying accounts will be reverted to credit card terms. Orders for accounts with past due invoices will be held until balance is cleared. Any bounced checks will incur a $20 administrative fee.

SHIPPING

Orders are shipped within 1-2 weeks. All orders ship from our studio in San Francisco, CA. Orders shipping to the lower 48 states will be shipped via FedEx Ground, unless there is a preferred carrier. Alaska, Hawaii and all international orders will be shipped via USPS Priority Mail, unless there is a preferred carrier. Expedited shipping is available (please contact us at the time you place your order to provide due date and find out expedited shipping costs, which will vary depending on turn-around time and destination).

Shipping costs will be added to your final invoice.

REFUNDS

We take great pride in our workmanship and in the quality of each and every item we design, create, assemble, pack and ship. However, mistakes happen and there are times when a defective item might get past the Owls’ attentive gaze. For those rare occurrences, refunds are honored within 7 days of receipt of merchandise on damaged or mis-shipped goods only. Amount will be refunded to your original form of payment or can be held as a credit toward a future order, if you prefer.

If you experience any issues with your wholesale order, please email us right away at orders@yellowowlworkshop.com or call us at (415) 282-2025.

INTERNATIONAL WHOLESALE PARTNERS:

If your shop is located in one of the following countries, please contact your local Yellow Owl Workshop distributor to place an order:

Australia: Bobangles
E-mail: reception@bobangles.com.au
Phone: 61-395536111
Fax: 61-395536113

Benelux: Cortina
E-mail: info@cortina.nl
Phone: +31 (0)20 4311510
Fax: +31 (0)20 4311519

Canada: Paper E. Clips
E-mail: web@papereclips.com

Germany: Art M – Captain Card
E-mail: mail@captaincard.de

Israel: Yooletta
E-mail: info@yooletta.com
Phone: 052 6873076
Fax: 03 6168446

Japan: Art Print Japan Co. Ltd.
E-mail: r.maruyama@apj-i.co.jp
Phone: +81 3 5393 573
Fax: +81 3 5393 5331

Scandinavia: Parlebo AB
Phone: 046 29 24 59
Fax: 0722 45 14 55

Spain: De Uno a Diez: Little Big Brands
E-mail: fred@deunoadiez.com, ronit@deunoadiez.com
Phone: +34 910 281 341, +34 650 906 141

United Kingdom: GMC Distribution
E-mail: distribution@thegmcgroup.com

For all other international inquiries, please contact Yellow Owl Workshop directly: Email: info@yellowowlworkshop.com
Phone: +1 (415) 282-2025
Fax: +1 (415) 946-3331